What makes chatbot successful?
The best chatbots always focus on the quality of the conversation and have features that ensure a high-caliber conversational experience. There are many real-life chatbot examples that combine the key elements of technology, flow, and design in order to prove effective in handling customer interactions without requiring any human assistance.
Deliver contextual responses
Chatbots need to have the ability to understand the context so that customers feel like talking to a real person. By leveraging the advancements in natural language processing (NLP), bots can be made to understand context without asking validating questions.
Allow human handover
Bots need to be smart to understand the sense of urgency and complexity of a conversation. Even when a chatbot template for online order fails to understand the query, it can still intelligently hand over the conversations to human support.
Visual Flow Builder
Building a chatbot should be easy and hassle-free. The visual flow builder makes it possible and enables zero-code bot building. Due to which a bot can be designed directly on the platform with the help of a drag-and-drop chatbot builder.
Omnichannel Messaging Support
Chatbots that enable omnichannel messaging support can help brands understand the interests and preferences of customers, and enable your agents to easily leverage past interactions to drive future conversations with customers.
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